First steps
Getting started with MeMe Care
MeMe Care is built for a senior — your mom, your dad, the person you're helping — but the first five minutes are yours. Here's what to do before you hand the phone over.
Who sets it up first
You do. The senior shouldn't be the one wrestling with App Store sign-ins, language pickers, or pairing codes. Set MeMe Care up on their phone yourself while you're sitting next to them — or, if you live far away, do the setup over a video call while they hold their phone.
Once it's running and you've taken a practice scan together, hand it back. From that point on, the senior just opens the app and taps the big camera button. No passwords, no menus to navigate.
What happens in the first five minutes after install
When you open MeMe Care for the first time, it asks for an email and sends a six-digit code to that inbox. Type the code in. That's the only sign-in step — there's no password to remember.
Next it asks for a language (English or Spanish) and a voice. There are several voices to pick from — they're the voice that will read scan results out loud. Pick whichever one sounds friendliest to the senior. You can change it later in Settings.
Finally, it offers a one-photo practice run. Take it. We'll cover what to expect in the next section.
Your first scan
Pick a piece of mail — an electric bill, a piece of junk mail, anything safe. Tap the camera button, frame the page, and snap. In about ten seconds the app will speak out a description: what kind of document it looks like, who it appears to be addressed to, and what it appears to say.
Notice the language: the app describes, it doesn't tell anyone what to do. It won't say "pay this bill" or "you owe $142.50." It says "this looks like an electric bill — if it's yours, it says $142.50 is due May 15." That hedging is intentional. The senior could be holding misdelivered mail, a scam, or mail for a relative who passed away. We let the family decide what's real.
Where to find help if you get stuck
If anything during setup doesn't behave the way you expect, the next two guides cover the most common situations.
The family portal · Troubleshooting
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