⚠️ Founder-reviewed interim version — posted 2026-04-21. This page has been reviewed by BNC Solutions LLC's founder for accuracy about how MeMe Care actually operates. An independent attorney review is in progress. We will update this page and note the date when that review completes.
About the AI in MeMe Care
Effective date: 2026-04-21 Last updated: 2026-04-21 Version: 2.1
This page also appears inside the MeMe Care app before your first scan, and at memecare.ai/ai-disclosure.
What's happening when you take a picture
When you photograph a bill, a letter, a medicine bottle, or anything else, MeMe Care sends that picture to an artificial intelligence called Claude. Claude was built by a company called Anthropic, but the actual reading happens inside Amazon Web Services (AWS) — not on Anthropic's servers. Claude reads what's in the picture and writes a short explanation in plain English. MeMe Care then reads that explanation out loud to you.
You are talking to a computer program. There is no human on the other end.
What MeMe Care can help with
- Reading a bill and telling you what it looks like it says
- Explaining mail — what it appears to be, who it seems to be addressed to
- Flagging possible scams — unusual urgency, suspicious phone numbers, requests for gift cards or bank info
- Describing a medication label — the name, the strength, the directions as printed
- Identifying what's on your phone screen when you need tech help
- Describing a household item or notice you're not sure about
What MeMe Care cannot do
MeMe Care is not:
- A doctor, pharmacist, or nurse. It will not tell you what medicine to take, how much to take, whether two medicines are safe together, or what a symptom means.
- A lawyer. It will not tell you whether to sign something, whether a notice is legally binding, or what a court document means for your case.
- A financial advisor, accountant, or tax preparer. It will not tell you whether to pay a bill, whether a charge is correct, or how to file taxes.
- A friend who knows your life. It doesn't know your history, your other medicines, your family, or your finances.
- An emergency service. If something is wrong right now, call 911.
MeMe Care will never tell you to do something. It will describe what it sees and suggest you check with a person you trust.
Medical information
MeMe Care is not a medical device. It will not look at photos of your body, describe injuries, or help with rashes, bruises, wounds, or any other medical concern. For anything involving your body or a medical question, please call your doctor, pharmacist, or 911 in an emergency.
Content we refuse
MeMe Care will respond with a warm redirect (not an analysis) when:
- The photo is not a document — e.g., a selfie, a photo of a person, a pet, an empty wall, a blank or very dark frame. These happen by accident; we gently ask you to try again.
- The photo contains adult or sexually explicit content — MeMe Care refuses without describing what it saw.
- The photo suggests possible child sexual abuse material (CSAM) — by law, we must report this to the National Center for Missing and Exploited Children (NCMEC). We never describe, display, or otherwise handle such content; detection is performed at the Cloudflare network edge.
- The image or your voice note concerns political figures, political parties, elections, or partisan topics — MeMe Care is not built for political discussion and will politely decline. This applies regardless of framing. No political content creates a safety incident or is reported to any authority.
Threats, self-harm, and abuse
MeMe Care runs a safety classifier on voice notes and typed questions. If you express:
- Thoughts of hurting yourself or ending your life, MeMe Care will show you the 988 Suicide and Crisis Lifeline and notify the family contact set up on your account.
- A threat to harm another specific person, MeMe Care may preserve the transcript, aggregate identifying metadata from the account, and voluntarily report to the Federal Bureau of Investigation or local law enforcement.
- Signs of being abused or coerced by someone you know, MeMe Care may route the matter to state Adult Protective Services. In cases where the account holder is the suspected abuser, the family dashboard will not be notified; APS handles the referral directly.
These events are rare. They create a narrow, disclosed exception to our zero-retention promise — see memecare.ai/privacy §8A.
When to call a person instead
Before you pay, sign, click, call back, or take a pill based on something MeMe Care said:
- For medicine — call your pharmacist (the number is usually on the bottle)
- For a doctor's letter or lab result — call your doctor's office
- For a legal notice, court paper, or contract — call a lawyer or your state bar's referral service
- For a bill, a charge, or a tax letter — call the company on the statement or someone you trust who helps with finances
- For anything that feels like a scam — don't act, and call someone you trust first. Scammers push you to act fast. Taking a minute is safe.
MeMe Care has a Call for Help button on every screen. It dials the trusted contact you set up during installation.
How accurate is it?
Claude is usually right. It is not always right. It can misread handwriting, blurry photos, poor lighting, or complicated forms. It can miss something important. It can confidently say something that turns out to be wrong.
Always confirm anything that matters with a person you trust. That is the single most important rule.
If MeMe Care says something and you think it's wrong, you can say "That's not right" and it will take another look.
Your privacy
- We do not save your photos on MeMe Care's servers. The picture is sent to Claude (running inside Amazon Web Services), read once, and forgotten by MeMe Care.
- To make follow-up questions fast, your photo and explanation may be held in AWS Bedrock's temporary cache for up to 5 minutes, then automatically and irreversibly discarded. Nothing is kept for training, logging, or analytics. AWS Bedrock terms prohibit use of your data to train any AI model.
- We do not save the explanation on our servers. A copy stays on your phone so you can listen again later.
- We do not save your voice recordings. When you ask a question out loud, the recording is turned into text and then deleted.
- We do not sell your information.
- Full details: memecare.ai/privacy.
Who's behind the AI
- Claude (hosted on AWS Bedrock) — reads and explains the photo. Claude was built by Anthropic, but MeMe Care calls it through Amazon Web Services. Anthropic does not receive your data.
- Deepgram Aura-2 — reads answers aloud in a warm voice
- OpenAI Whisper — turns your spoken questions into text
- OpenAI Text-to-Speech — fallback voice, used only if Deepgram is briefly unavailable
All are American companies. MeMe Care is built by BNC Solutions LLC.
Laws and guidelines this follows
- California AB 3030 — disclosure that AI is generating information that may relate to health
- California SB 942 (AI Transparency Act, effective 2026) — visible disclosure of AI-generated content and manifest disclosure on generated media, as applicable
- Colorado AI Act (SB 24-205) — disclosure and duty of care for consumer-facing AI systems in consequential-decision domains including health
- New York SHIELD Act (NY General Business Law §899-bb) — reasonable administrative, technical, and physical safeguards for private information
- Federal Trade Commission guidance on truthful AI marketing and substantiation
- 18 USC §2258A — federal CSAM reporting obligations via NCMEC
- State consumer-protection laws on disclosure and unfair practices
- State biometric-privacy laws (Illinois BIPA, Texas CUBI, Washington HB 1493) — we do not extract voiceprints; we do not describe identifying facial/personal features
Questions
Email support@memecare.ai. A person will read your message.
BNC Solutions LLC 418 Broadway, Ste. N Albany, NY 12207
A Spanish-language informational translation of this page is available at memecare.ai/ai-disclosure?lang=es. The English version is the authoritative document.