Enroll a senior
Enrolling the senior on their phone
Once you've added a seat in the family portal, the senior needs the app on their phone and a way to pair it with the seat you just created. That's what this guide covers.
After you've added the seat
As soon as the seat exists in your portal, we send a setup link to the phone number or email you provided when you added them. The link expires in seven days. If it expires before they use it, just open the seat in the portal and tap Resend.
If you're sitting with the senior right now and they don't want to wait for a text, you have other ways to deliver the code — see the next section.
Sending the invite
Option one — SMS pairing code. The setup link includes a six-digit code. The senior taps the link, the app opens to the pairing screen, and the code is filled in for them. This is the smoothest path if they're comfortable tapping links in text messages.
Option two — email pairing code. Same idea, but the code arrives in their email. Useful if their phone number isn't great for SMS, or if you want to send it to a shared family inbox first and forward it on.
Option three — QR code in person. If you're physically with the senior, open the seat in your portal and tap Show QR. Their phone's camera scans the code and pairs in one step. No typing. This is the friendliest path when you're sitting on the couch together.
What the senior does on their phone
They open the MeMe Care app, tap "I have a code" on the welcome screen, and either type the six-digit code or scan the QR. The app asks for their email — it should be the same email you used when you added the seat. We send a sign-in code to that email; they type it in; they're paired.
If you used a phone number instead of an email when adding the seat, the sign-in step uses a code sent to that phone number instead. Either way, no password to remember.
How to know it worked
Back in the family portal, refresh the Seats page. The seat you just enrolled should show a small green "active" pill next to the senior's name. That means the app on their phone is signed in and paired.
If the pill stays gray for more than a few minutes, ask the senior to fully close the app and reopen it once. If it still doesn't activate, check the troubleshooting guide.
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